An Post

Please select the appropriate section to read the help information...

• Redirections Menu Page
• New Redirection
• Booking Details Page
• Customer Details Page
• Customer Summary Page
• Redirection Address Details Page
• Redirection Dates Page
• Confirmation Page
• Status Page
• Activate Redirection
• Activate the Redirection Page
• Renew Redirection
• Renewal Logon Page

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This menu lets you choose which type of service you require.

1. New Residential Application

Allows you to create a new redirection service for all your mail.

2. Activate a Redirection

Allows you to activate your new redirection service. Your reference and PIN numbers which were issued when the service was initially set up will be required to activate your redirection.

3. Renew a Redirection

Allows you to renew your existing redirection service. Your reference and PIN numbers which were issued when the service was initially set up will be required to renew your redirection.

Once you have selected the relevant action required please select “Go”.

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Enter the type of redirection required, reason why the service is required and the number of people on the redirection.

To proceed with the redirection service you must read the Terms and Conditions of the service. Please check this box to confirm acceptance of the terms.

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The Primary Customer for the redirection enters their personal details and must be over 18 years old.

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This page allows you to add another person if required. In the event a person under 18 is listed, the year of birth for that person will be required.

Once you are sure all details are correct click on “Next” to proceed.

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This page allows you to enter your current address and also the address you wish your mail to be redirected to.

The address finder facility should be used to search for the correct address. Enter at least three parts of your address e.g. 22 Ringsend Road.

Then click the “Find Address” button. Some address options should appear in the box and once the correct option is selected it will automatically populate the rest of the Address fields.

If the correct address is not shown, tick the “Tick to enter the address manually” box and enter the address yourself.

An Post will not be liable for delays to mail redelivery due to incorrect addressing of mail if the Address Finder has been bypassed.

A PIN notification letter will be sent to either your current address or your new address. Please ensure to select the correct option.

Once all of the above have been entered please click next if you wish to “Next” or “Back” if you wish to change any details.

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Here you enter the dates which you wish your redirection to begin and end. Please note at least 6 working days notice is required to put the service in place.

If you selected “Permanent Relocation” as your “Type of Redirection” in step 1 of this Redirection Application then the earliest start date available is displayed in the “Start Date” box. You can select any date after the earliest start date. Select the required redirection period from the “Service required for” dropdown options. The “End Date” and the “Fee” will be calculated automatically.

If you selected “Temporary Relocation” as your “Type of Redirection” in step 1 of this Redirection Application then the earliest start date available is displayed in the “Start Date” box. You can select any date after the earliest start date. Select the required redirection period from the “Service required for” dropdown options. The “End Date” will automatically default to the last possible date for the “Service required for” period, you can select any date prior to the last possible date. The “Fee” will be calculated automatically.

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This page displays a summary of your transaction ahead of proceeding to the payment stage.

The details should match what you have entered in the previous screens.

You must also tick the box explaining that you understand that completed application forms must be signed and returned to An Post Customer Services.

Click the “Proceed to Payment” button to continue and complete the process.

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The "Transaction Complete" page is shown when a Payment was completed successfully. This page shows details of the Redirection Service and the payment.

Please NOTE that your Redirection Service application has been submitted online only.

Your Application form is available to download as a PDF by selecting the "Open Application Form" button

We will also email you the application form PDF(If you do not receive it check your email account's Junk Mail Filter).

To finalise your application you must print the PDF of your application form now and seek the signatures of all persons listed.

Once all applicants have signed the form please post to the Mail Management Team immediately so that we can process your application and post you the PIN letter which you need to activate your Redirection Service. Our Postal address address is 'An Post Mail Management Unit, GPO, O'Connell Street Lower, Freepost, Dublin 1, D01 F5P2'.

You can only activate your Redirection Service after you receive your PIN letter. Your Redirection Service will not start until you activate it online.

The "Home" button will return you to the "Step 1 - Booking Details Page" page.

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Activate the Redirection Page

This page is where you activate the redirection.

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Renew a Redirection Page

This page is where you renew your existing redirection service.

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1. The service is only available for the redirection of residential post to which You are entitled. You confirm that the new address stated on this application is Your true and correct address.

2. The applicant(s) who sign(s) this form must be 18 years of age or older. A parent or guardian must sign their own name for a minor requesting the Service and insert the minor’s year of birth where indicated.

3. We will require at least five working days’ notice to put the Service in place.

4. There is a delay of at least one working day in delivery of redirected post.

5. A new address label is applied to each redirected item or pouch. If the item cannot be delivered it may be returned to the sender complete with the new address label.

6. Except in the case of temporary redirection, when the Service expires all post addressed to Your old address may be delivered as addressed or may be returned to sender, in accordance with our operational procedures.

7. If You wish to cancel the Service You must do so in writing. We will not refund the fee if You cancel the Service after it has started.

8. If post is addressed to more than one addressee and only one of the addressees has requested the Service We will deliver the post as addressed and We will not redirect it unless both parties agree in writing that one of them or a third party will receive it.

9. Items sent using the An Post Parcels Service (including Courier Post) will not be redirected.

10. We will not redirect post:

    1. for applicants who share a name with someone who remains at the address from which the post is to be redirected (e.g. parent and child of the same name or people that share the same initials and surname);
    2. sent poste restante;
    3. from a college, boarding house or similar accommodation with one delivery point; or
    4. addressed to a PO Box.

11. Deceased Persons: The following conditions must be satisfied before We will redirect post on the instructions of the executors or the administrators of an estate.

    1. if the deceased person left a will, probate of the will must accompany this application form which must be signed by all the executors;
    2. the deceased person left a will but there is a delay in obtaining probate, a copy of the will and a letter from the executors stating that probate has been applied for and that they know of no reason why it will not be granted must accompany this application form which must be signed by all the executors;
    3. if the deceased person did not leave a will, letters of administration to the deceased person’s estate must accompany this application form which must be signed by the administrators of the estate;
    4. if the deceased person did not leave a will and letters of administration are not available, You must provide a written undertaking from a solicitor to produce letters of administration within a reasonable period (e.g. twelve months);
    5. We reserve the right to request further documentary proof of any applicant’s entitlement to receive the post of deceased persons.

12. We will not accept redirection applications from persons acting on behalf of persons who may be ill, incapacitated or a Ward of Court unless the redirection application is supported by documentary proof of the applicant’s legal authority to redirect and/or receive the mail in respect of which the redirection application is made. An Post reserves the right to request further documentary proof and information.

13. We reserve the right to refuse or discontinue the Service at Our absolute discretion, including, but not limited to, where the Service is unworkable. In this event, An Post will refund the fee paid for the Service but will have no further liability.

14. Your Indemnity: In consideration of Us providing the Service You will indemnify Us and keep Us fully and effectively indemnified on demand from and against any and all losses, claims, damages, costs, charges, expenses, liabilities, demands, proceedings and actions which We may sustain or incur, or which may be brought or established against Us by any person, which in any case arise out of or in relation to or by reason of Your use of the Service in breach of any of these terms and conditions.

15. This agreement is governed by the laws of Ireland and is subject to the exclusive jurisdiction of the Irish courts.

16. Limitation on Liability: Our liability for any direct loss or damage arising from this contract is limited to the fee paid for the Service. We will not be liable, in any event, for any consequential or indirect loss or damage including, without limitation, loss of income, profits, interest, utility or loss of market, however arising in respect of the Service.