An Post Mail Management MailMinder Home

MailMinder

Step 1 of 5 - Are you a Residential or Business Customer?

Resend a lost MailMinder Application Form?

We need at least 5 days notice to put your MailMinder Service in place.

You will need a credit/debit card to make payment online and a printer to print your MailMinder Service application form. This form needs to be signed and returned to the Mails Management Team in the GPO who will process your request to have your mail held.

This service is goverened by the following Terms and Conditions.

Residential Customer

The applicant must be 18 years or older. The application is made on behalf of all residents at the address for which the service is requested.

Residential Customer

Business/Organisation

Where the applicant is a Business (e.g Sole Trader, Limited Company, Partnership) or Organisation (e.g School, Trade Union, Goverment Department) please select this option.

Business/Organisation

MailMinder

Online – MailMinder Help

Step 1- Select Customer Type

Are you a Residential or Business Customer?

We need at least 5 days notice to put your MailMinder Service in place.

Step 2 - Enter Contact Details

If you are a Residential Customer

This page is where you enter your contact information and the personal details for which the mail needs to be held.

If you are a Business/Organisation

Please select what type of business you are and enter your contact details.

Select the appropriate Business/Organisation Type

Business Customer (Sole Trader) - Where the applicant is a sole trader the application must be signed by the sole trader.
Business Customer (Limited Company) - Where the customer is a limited company this form must be signed by the company secretary and at least one other director of the company.
Business Customer (Partnership or Association) - Signatures of all partners/associates are required. A maximum of 8 signatures can be included on the form, please attach a separate sheet with the additional names below the following statement: "We have read and agree to the attached terms and conditions of the MailMinder service of An Post".
Business Customer (Government Department) - Where the application is made on behalf of a Government Department, two signatories at a suitable level of authority are required. You can contact the Customer Services Team on 017057600 for further guidance on this matter. (If the signatures provided are not sufficient the Team will contact you on receipt of the application form which may delay the start date of the service).
Business Customer (Other) - Where the application is a form of business or organisation other than those listed above, we may require suitable proof of the applicant’s authority to have the mail held. Two signatories at a suitable level of authority are required. You can contact the Customer Services Team on 017057600 for further guidance on this matter. (If the signatures provided are not sufficient the Team will contact you on receipt of the application form which may delay the start date of the service).

Step 3 - Enter Address Details

The address finder facility should be used to search for the correct address. Enter your Eircode or 3 parts of your address (Example: D01 F5P2 - OR - O'Connell Street Lower) and click the “Find Address” button.

Some address options may appear in the box and once the correct option is selected it will automatically populate the rest of the Address fields.

If the correct address is not shown, tick the “Tick to enter the address manually” box and enter the address yourself.

Step 4 – MailMinder Service Dates

Here you enter the date which you wish your mail to be held from and the date you wish delivery to commence. Please note at least 4 working days notice is required to put the service in place.

If the required end date is not highlighted in the calendar then it may be necessary to adjust the start date and/or the minding period.

The cost of the service you have selected will be automatically calculated.

Step 5 - Confirmation before payment

This page displays a summary of your transaction ahead of proceeding to the payment stage.

The details should match what you have entered in the previous screens.

Please check the box to confirm acceptance of the MailMinder Terms and Conditions.

You must also tick the box explaining that you understand that completed application forms must be signed and returned to An Post Customer Services.

Step 6 - Payment

Click the “Proceed to Payment” button to continue and complete the process.

The following details will need to be entered on the Payment Page:

Credit / Debit card type
Card number
Name on card
Expiry date
Card security code

Once processed successfully please review and print your application form. When the signed application form is received by the Mails Management Team the service will be made ready for the next available start date or date specified.

MailMinder

Terms and Conditions

These terms and conditions apply to An Post’s Mailminder Service (hereinafter referred to as the “Service”). In these terms and conditions “You” and “Your” refer to the applicant(s) for the Service and “We”, “Us” and “Our” refer to An Post, having its registered office at GPO, O’Connell Street Lower, Dublin 1, D01 F5P2.

If the application is for the Residential Customer MailMinder Service
The applicant must be 18 years or older. The application is made on behalf of all residents at the address for which the service is requested.
If the application is for the Business/Organisation MailMinder Service
1. Where the customer is a limited company this form must be signed by the company secretary and at least one other director of the company.
2. Where the customer is a partnership or association the signature of each partner or associate is required (if a separate sheet is necessary for this purpose it must be appended to this document and contain the partners’ or associates signatures below the following statement: ‘We have read and agree to the attached terms and conditions of the MailMinder service of An Post’).
3. Where the applicant is a sole trader the application must be signed by the sole trader.
4. Where the applicant is a form of business or organisation other than those stated above, or is an unincorporated association or an educational or healthcare institution, We will require suitable documentary proof of the applicant’s entitlement and authority to apply for the Mailminder Service.
An Post needs at least five working days advance notice to put in place the MailMinder service (hereinafter referred to as the “Service”).
The next date for delivery of mail will be as specified by the customer in the booking form.
The Service is not available for delivery points shared by multiple addressees, e.g. college, boarding house or certain business premises. You agree to indemnify An Post for use of the Service in breach of this term.
The mail will not be available for collection from the Delivery Service Unit while the Service is in place.
If An Post cancels the Service because it is unworkable it will refund the fee but will incur no further liability in this event.
If You cancel the Service You must do so in writing. This must be addressed to: An Post, Mail Management Unit, Ground Floor, GPO, O’Connell Street Lower, Freepost, Dublin 1, D01 F5P2. We will not refund the fee if you cancel the Service after it has started.
The Service does not apply to items sent via An Post Parcel Service.
All national Registered Post items are held for a limited period before being returned to sender. International items may be held for a maximum of 16 working days.
An Post reserves the right to discontinue or terminate the Service at its absolute discretion.
The maximum amount of time you can take out the Service for is twelve weeks.
This agreement is governed by the laws of Ireland and is subject to the exclusive jurisdiction of the Irish courts.
Limitation on Liability: Save where the liability of An Post is statutorily excluded the following limitations on liability for breach of this contract will apply:
1. The liability of An Post for any direct loss or damage arising from this contract is limited to the fee paid for the Service.
2. An Post will not be liable, in any event, for any consequential or indirect loss or damage, including, without limitation, loss of income, profits, interest, utility or loss of market, however arising in respect of the Service.
3. An Post will not be liable for any failure of this Service.